Fix payment issues, such equally declined or incomplete transactions

If you have problems paying for Google products, you lot might demand to fix a trouble with your payments profile.

Find the outcome yous're experiencing below:

"Your transaction cannot exist completed"

A variety of unlike situations may trigger this message. Try these suggestions to resolve the effect:

  • If this message is followed by instructions for submitting additional information to united states, please exercise and then. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing accost for your payment method (such every bit a credit menu) matches the address recorded in your Google payments eye settings. If they don't match, update your address in your Google payments centre, and try the transaction once more.
  • Try using a Google Play gift carte to consummate the transaction.
  • Attempt using the best interface for your computing device:
    • If you're using a desktop estimator, try the transaction using the Google product's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Attempt creating a new Google account if yous don't already take one and visiting the Google Shop to effort the transaction once more.

"Unable to complete transaction: Expired menu"

Check to see if your payment method is up to date. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Please use another class of payment."

Annotation: These steps also apply if you see the error message "Your payment didn't go through. Delight try a unlike payment method or try again after."

Try the post-obit:

  1. Bank check to see if your payment method is up to date. If information technology isn't, update it in the Payments center, and then endeavor your purchase again.
  2. Make sure you lot have enough money in your account for the purchase.
  3. If you lot're withal having bug, contact your bank to run across if in that location's a problem with your account.
  4. Endeavor making the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If you meet this message, it might be because:

  • We saw a suspicious transaction on your payments contour.
  • Nosotros need a piffling more than information to protect your account confronting fraud.
  • We need a little more information to comply with Eu law (European customers but).

To fix the effect, endeavor the following:

  1. Become to the Payments center.
  2. Have activity on whatever errors or requests in the payments center.
    1. You might need to verify your identity before you can buy annihilation through your Google Account.
  3. Make sure your name, address, and payment information are up to date.

"Unable to process payment: Depression card balance"

You might not have plenty funds in your account to brand the payment. Check your account residue or contact your bank.

Ineligible or unavailable credit or debit bill of fare

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. Yous must verify the card before you can use information technology again:

  1. Get to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out carte du jour.
  2. Click Payment methods.
  3. Next to the carte that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, yous'll find a temporary charge on your card statement along with an eight-digit code.
  5. To consummate verification, get to pay.google.com and enter the 8-digit code.

If you attempt to verify the payment method again:

  1. Confirm which carte du jour you want to verify.
  2. Check how long ago y'all tried to verify your carte du jour.
    • If less than 2 days: Await up to 2 days.
    • If more than two days: Check your bill of fare statement. You should find a temporary charge from Google called "GOOGLE TEST," with an viii-digit code.

Card is grayed out & says "carte du jour is ineligible"

You can't use this menu for this purchase. Try to make the buy over again with a different card.

If the carte you want to use isn't listed, follow the on-screen instructions to add a new card.

Airtight payments contour

Learn more about what to do if you temporarily or permanently closed your payments profile.

If you're all the same having trouble, contact support.

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