Business relationship limitations.

To help keep your business relationship safer, and to ensure we come across our legal and regulatory obligations, we periodically review all accounts and may temporarily limit what you can do with PayPal.

To assistance continue your account safer, and to ensure we meet our legal and regulatory obligations, we periodically review all accounts and may temporarily limit what you can do with PayPal.

So what are account limitations?

Account limitations forestall y'all from completing sure deportment with your business relationship, such as sending, spending and withdrawing money and, in some instances, receiving information technology. When nosotros limit your ability to manage your ain money, it's either because we're concerned most your financial safe or we're legally required to exercise and so.

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Removing limitations.

To remove your limitation, you lot'll generally need to ostend some information in your account, provide some documentation, or tell us more about some of your contempo business activities. To do this, only log in to your account and follow the notification. Nosotros'll confirm your information and usually remove the limitation inside 2 business organisation days, and email you if there are any delays or concerns.

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What data does PayPal need?

What we demand depends on the kind of account you have and why your account has been limited. In most cases, we'll need:

  • Your name, date or birth and accost
  • Data about your concern, such as legal entity documents and data about related parties
  • The names, dates of nascence and addresses of the beneficial owners of your business

Run into documents we need to confirm identities
Download the Letter of Authorisation

How do I know the asking for identification documents is actually from PayPal?

If you lot receive an e-mail request for documents, log in to your PayPal account. If it's from us, you'll see a notification that you can follow to upload the documents.

Never send proof of identity documents to anyone by email, and don't click on links in emails to provide this information. Learn more well-nigh staying safe online

Do y'all have whatever tips for making the process easier?

Firstly and most importantly, continue your account information upward to date. If we demand to verify your identity or your business information, nosotros're looking for documents that lucifer the information we already accept nearly you. If, for instance, you upload a drivers licence with a unlike accost to the one on your PayPal account, our review volition take a bit more time.

Other than that, just act quickly. If police and your fiscal safe allows it, we'll requite you fourth dimension to provide data before limiting your account and removing your ability to send or withdraw your money. Make sure y'all act by the dates we advise as we can't extend them.

I've already provided documents to PayPal. Why is PayPal request for more information?

We may need more than documents or information for a number of reasons, including

  • Documents previously provided were illegible, out of date, or did non run into the requirements.
  • There are additional regulations effectually political organisations, charities, associations and non-turn a profit organisations, or financial service organisations, and businesses that receive donations or have circuitous organisational or ownership structures, for example.
  • Regulations and laws take changed.
  • Yous've added new users to your concern account.
  • You have new beneficial owners, or their buying has increased.
  • Your business relationship activity has changed.

Volition my documents and information be kept secure?

Absolutely! Keeping your data safe and secure is always our top priority. For details on how we collect and store your information, check out our Privacy Policy.

I've submitted documents or provided information. Why is my business relationship yet limited?

It can take a couple of days for our team to verify the data and documents you've provided, so your business relationship will usually be back to normal within two business concern days. Simply sometimes, during our review, we'll find that we need more than information or documents from yous than we initially thought. If we do, we'll email yous and update the notification in your PayPal account.

Who tin can I speak to if I need help?

If you're having difficulty uploading your documents or just accept a question or 2 contact us via the Help Centre.